1. Who We Are
Bebob is an online casino operated by Bebop Gaming Ltd (referred to in this policy as "we", "us" or "our"). We hold a licence issued by the UK Gambling Commission (licence number 000-057214-R-331807-002). Bebop Gaming Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact us using the details in Section 10.
2. What Personal Data We Collect
We collect and process the following categories of personal data:
- Identity data: full name, date of birth, gender and copies of identity documents (such as a passport or driving licence).
- Contact data: email address, telephone number and postal address.
- Payment data: payment method details (such as card numbers, e-wallet references and bank account information), transaction history and withdrawal records.
- Device and technical data: IP address, browser type and version, operating system, device identifiers and time-zone settings.
- Usage data: pages visited, games played, session duration, betting patterns, deposit and withdrawal activity, and interactions with our live chat support.
3. Why We Collect Your Data and Our Legal Bases
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. The table below sets out our purposes and the legal bases we rely on:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Know Your Customer (KYC) and Anti-Money Laundering (AML) checks | Legal obligation |
| Processing deposits and withdrawals | Performance of a contract |
| Responsible gambling monitoring and intervention | Legal obligation and legitimate interests |
| Fraud prevention and security | Legitimate interests and legal obligation |
| Marketing communications (where you have opted in) | Consent |
| Improving our website and services | Legitimate interests |
4. KYC, AML and Responsible Gambling
As a UK Gambling Commission licensee, we are legally required to verify your identity before you can withdraw funds and to monitor transactions for signs of money laundering or fraud. We may request copies of identity documents, proof of address and source-of-funds evidence. We also monitor gameplay patterns to identify potential problem gambling and may contact you or restrict your account if we have concerns about your welfare.
5. Marketing
We will only send you promotional communications if you have given us your explicit consent. You can withdraw that consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
6. How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with our obligations under UK anti-money laundering legislation. Device and usage data collected for analytics purposes is retained for up to two years. Where we rely on consent for marketing, we will delete or anonymise your data promptly once you withdraw that consent, unless another legal basis applies.
7. Who We Share Your Data With
We do not sell your personal data. We may share it with the following categories of third parties:
- Payment providers: Visa, Mastercard, Apple Pay, Google Pay, Trustly, Skrill and bank transfer processors, solely to process your transactions.
- Regulators and law enforcement: the UK Gambling Commission, HMRC and other authorities where we are legally required to do so.
- KYC and fraud-prevention services: third-party identity verification and AML screening providers.
- Technology and hosting partners: providers who support the operation of our platform, under strict data-processing agreements.
All third parties are required to handle your data securely and in accordance with UK data protection law.
8. Cookies
We use cookies and similar tracking technologies to keep you logged in, remember your preferences, analyse site traffic and, where you have consented, to deliver relevant content. You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect the functionality of the site.
9. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete data.
- Erase your data in certain circumstances.
- Restrict how we process your data.
- Data portability - receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent at any time where processing is based on consent.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data lawfully.
10. How to Contact Us
To exercise any of your rights, or if you have questions or concerns about this Privacy Policy, please contact our Data Protection team via our 24/7 live chat on the Bebob website or by writing to Bebop Gaming Ltd at the registered address provided on our website. We will respond to all verified requests within one calendar month in accordance with UK GDPR requirements.
This Privacy Policy was last reviewed in 2024. We may update it from time to time; any changes will be posted on this page with a revised review date.